So I purchased AR Design Downpipes with Race Cat's about 20 months ago, paid big money $1250, but paid the money because I didn't want to have to deal with emission issues etc.
When I purchased them, the website stated:
Lifetime warranty against any manufacturing defects given to original owner.
NO CEL on pre 29.2 Progman cars - post 29.2/MSD81 testing is currently being completed, but due to the superior quality of the cats, we expect no issues.
I was post 29.2, but had it sounded like they would be find and figured if they didn't work I would just return them.
I installed and they worked flawlessly, no CEL's got through emissions the first year, all good, car has not had a software update since before the downpipes were installed (2008 335i).
About a month ago, I get a CEL and both rear O2's are showing cat inefficiency codes, so much for the superior design of the cats.
Now I look at their website and they have figured out this is an issue, so it says:
Lifetime warranty against any manufacturing defects given to original owner.
NO CEL on pre 29.2 cars. Post 29.2 cars may require a DP Fix.
So now I have had to add DPFix for $100 to get rid of the codes and get it through the emissions test this year.
My big issue is that I consider this a defect - they worked when purchased and when I bought them the disclaimer did not say they would not work like it does now, but over time they lose efficiency and no longer perform as represented or as they did the first year.
I contacted Andrew and they don't seem to take the issue seriously. Had I known they would not work I would have just paid $450 less for catless and bought the downpipe fix and been done with it. Andrew asked what I wanted and I asked for that instead, give me the difference back and send me working catless downpipes (since I already have the DPFix). Seems the only catted options is some crazy expensive race cats that make no sense pricewise and I wouldn't expect as a replacement.
So my question is, am I asking too much andwould you consider them a defective product that they should stand behind with their lifetime warranty and address the issue? I just feel like I was taken for the extra money and oversold a product that is underperforming.
Andrew has not responded to my last 2 emails in week and a half now, so it seems he is no longer interested in working with me, that is why I have decided to post and see if I am expecting too much or if you think AR Design should stand behind my purchase?
Thanks for reading,
Rob
When I purchased them, the website stated:
Lifetime warranty against any manufacturing defects given to original owner.
NO CEL on pre 29.2 Progman cars - post 29.2/MSD81 testing is currently being completed, but due to the superior quality of the cats, we expect no issues.
I was post 29.2, but had it sounded like they would be find and figured if they didn't work I would just return them.
I installed and they worked flawlessly, no CEL's got through emissions the first year, all good, car has not had a software update since before the downpipes were installed (2008 335i).
About a month ago, I get a CEL and both rear O2's are showing cat inefficiency codes, so much for the superior design of the cats.
Now I look at their website and they have figured out this is an issue, so it says:
Lifetime warranty against any manufacturing defects given to original owner.
NO CEL on pre 29.2 cars. Post 29.2 cars may require a DP Fix.
So now I have had to add DPFix for $100 to get rid of the codes and get it through the emissions test this year.
My big issue is that I consider this a defect - they worked when purchased and when I bought them the disclaimer did not say they would not work like it does now, but over time they lose efficiency and no longer perform as represented or as they did the first year.
I contacted Andrew and they don't seem to take the issue seriously. Had I known they would not work I would have just paid $450 less for catless and bought the downpipe fix and been done with it. Andrew asked what I wanted and I asked for that instead, give me the difference back and send me working catless downpipes (since I already have the DPFix). Seems the only catted options is some crazy expensive race cats that make no sense pricewise and I wouldn't expect as a replacement.
So my question is, am I asking too much andwould you consider them a defective product that they should stand behind with their lifetime warranty and address the issue? I just feel like I was taken for the extra money and oversold a product that is underperforming.
Andrew has not responded to my last 2 emails in week and a half now, so it seems he is no longer interested in working with me, that is why I have decided to post and see if I am expecting too much or if you think AR Design should stand behind my purchase?
Thanks for reading,
Rob